​​MARK WEINBERG    |   mark@xdesignservices.com  

​Clarify, The CRM Division of Amdocs Inc., San Jose, CA  / Atlanta, GA         
Principal Consultant – UI/UX Design
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• Responsible for UX-driven business case development, presales, product design strategy and design implementation of all Amdocs
         CRM products and solutions (business line of over $500M in annual revenue)

• Directed/Led the agent-facing UX and design strategy, presales and design implementation of CRM/Billing/Ordering/Support
         resulting in Release 8 being adopted by over 80% of Amdocs customer base and used daily by over 500K agents worldwide
• Innovated and designed key products such as Amdocs Proactive Care, Amdocs Multichannel Self Service / eCommerce, Amdocs
  ​       Retail Interaction Manager, Amdocs Small-Medium Business Solution and Amdocs Social Care
  
• Led over 30 customer engagements such as AT&T, Sprint, Cablevision, Comcast, Bell Canada, British Telcom, SingTel, Telkomsel,
  ​       Orange, etc., resulting in compelling business cases and improvement plans that significantly impacted sales
  
• Collaborated with industry analyst, Forrester, resulting in best practice white paper on agent-facing design solutions