Omni Channel

Break barriers to self-service adoption
Empower and enable customers to embrace self-service
Maximize customer engagement by nurturing dynamic conversation and rewarding interactions
Incentivize and stimulate customers to desire adopting self service
Support positive emotion responses through branding and good impression
Design for the probable case of use; Provide for the possible case of use
Facilitate channel equality and “channel of choice” in the customer journey regardless of access, traversal and exit points
Engage & Encourage consumers who are not yet customers - Social, email, SMS. Etc.,