​​MARK WEINBERG    |   mark@xdesignservices.com  

USER/CUSTOMER JOURNEY

Side-by-side User observations (log)

expert usability review

task flows

Usability Metrics

Task (Use case) analysis

System Usability Scale (SUS) - Subjective Study

Data/Information Collection

Screens

innovation

Analysis & Strategy

USER RESEARCH

Omni Channel

product management